Package theft is a growing concern that affects couriers and customers alike. Package theft has increased significantly in recent years. As a driver, you're on the front line of this issue, and taking preventive measures can protect both the items you deliver and your professional reputation.
Prevention Strategies
Photo Documentation
- • Take clear photos of every package placement
- • Include identifying features (door numbers, landmarks)
- • Timestamp photos for accurate records
- • Store photos securely for potential disputes
Safe Drop-Off Locations
- • Hide packages behind planters or pillars when possible
- • Use delivery notes for preferred locations
- • Avoid leaving packages in plain view from the street
- • Communicate with customers about safe spots
What to Do If Theft Occurs
Immediate Steps
- • Report to dispatch immediately
- • Document all evidence (photos, notes)
- • File a police report if required
- • Cooperate with any investigations
Record Keeping
- • Maintain detailed delivery logs
- • Save all communication with customers
- • Keep proof of delivery photos organized
- • Document any unusual circumstances
Key Takeaway
Prevention is your best defense against package theft. Always document deliveries with photos, choose secure drop-off locations, and maintain detailed records. Apps like Routed help you add safety notes to stops (e.g., "known theft location") and optimize routes to minimize time in vulnerable areas. If theft does occur, report it immediately and cooperate fully with investigations. For more on handling challenging situations, read our guide on managing difficult customers and complaints.